{"id":2219,"date":"2024-08-15T07:11:25","date_gmt":"2024-08-15T07:11:25","guid":{"rendered":"https:\/\/staging.atcportal.net\/latam1\/support\/"},"modified":"2025-09-29T07:43:38","modified_gmt":"2025-09-29T07:43:38","slug":"support","status":"publish","type":"page","link":"https:\/\/atcportal.net\/latam1\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"\n<div class=\"wp-block-media-text is-stacked-on-mobile has-background\" style=\"background-color:#d5d5cb;grid-template-columns:38% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" src=\"https:\/\/atcportal.net\/emea1\/wp-content\/uploads\/sites\/58\/2024\/09\/DVC-electronics-0265-1024x682.jpg\" alt=\"\" class=\"wp-image-1094 size-full\"\/><\/figure><div class=\"wp-block-media-text__content\">\n<p style=\"font-size:18px\">In this section you can find an overview of the various support options available to Autodesk Learning Partners.<\/p>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\">Program support<\/h2>\n\n\n\n<p style=\"font-size:18px\">As the Autodesk Authorized Learning Partner Distributor for your region we\u2019re here to help. If you have any program-related questions, please don&#8217;t hesitate to reach out to us.<\/p>\n\n\n\n<p class=\"has-vivid-red-color has-text-color has-link-color wp-elements-fc9d7c49da7ad03d09a1ee82cace0c35\" style=\"font-size:18px\"><\/p>\n\n\n\n<p style=\"font-size:18px\">Email: <a href=\"mailto:alp-support.mco@etciberoamerica.com.gt\" target=\"_blank\" rel=\"noreferrer noopener\">alp-support.mco@etciberoamerica.com.gt<\/a><\/p>\n\n\n\n<p style=\"font-size:18px\">Phone: +502 25014700<\/p>\n\n\n\n<p style=\"font-size:18px\">Hours of Operation: Monday &#8211; Friday, 07:00 &#8211; 16:00 (M\u00e9xico and Central America time)<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:22px\">Autodesk technical support<\/h2>\n\n\n\n<p style=\"font-size:18px\">Autodesk Learning Partners have direct access to technical support from Autodesk. The support team can help you with software installation, functionality, and interoperability issues.<\/p>\n\n\n\n<p style=\"font-size:18px\">To get started, simply log in to your <a href=\"https:\/\/manage.autodesk.com\/home\" data-type=\"link\" data-id=\"https:\/\/manage.autodesk.com\/home\" target=\"_blank\" rel=\"noreferrer noopener\">Autodesk Account<\/a>, which is linked to the Autodesk software licenses that you&#8217;ve received as an Autodesk Authorized Training Center or Autodesk Authorized Academic Partner. Your regional distributor will create an account for your ATC or AAP site manager.<\/p>\n\n\n\n<p style=\"font-size:18px\">Once logged in, you can utilize the Autodesk Virtual Assistant function to search the knowledgebase for answers or create a support case for the Autodesk product support team.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this section you can find an overview of the various support options available to Autodesk Learning Partners. Program support As the Autodesk Authorized Learning Partner Distributor for your region we\u2019re here to help. If you have any program-related questions, please don&#8217;t hesitate to reach out to us. Email: alp-support.mco@etciberoamerica.com.gt Phone: +502 25014700 Hours of [&hellip;]<\/p>\n","protected":false},"author":87,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2219","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/atcportal.net\/latam1\/en\/wp-json\/wp\/v2\/pages\/2219","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atcportal.net\/latam1\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atcportal.net\/latam1\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atcportal.net\/latam1\/en\/wp-json\/wp\/v2\/users\/87"}],"replies":[{"embeddable":true,"href":"https:\/\/atcportal.net\/latam1\/en\/wp-json\/wp\/v2\/comments?post=2219"}],"version-history":[{"count":5,"href":"https:\/\/atcportal.net\/latam1\/en\/wp-json\/wp\/v2\/pages\/2219\/revisions"}],"predecessor-version":[{"id":2825,"href":"https:\/\/atcportal.net\/latam1\/en\/wp-json\/wp\/v2\/pages\/2219\/revisions\/2825"}],"wp:attachment":[{"href":"https:\/\/atcportal.net\/latam1\/en\/wp-json\/wp\/v2\/media?parent=2219"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}